Insurance Adjusters Admit to Being Fined for Saying Yes

Many of us remember the "Just Say No" Campaign in an effort to fight the war on drugs. Green shirts were promoted among children with the popular saying to try and thwart our small minds from saying "Yes" to experimental drugs.  In the name of public policy a governmental agency created a slogan, provided t-shirts to poor children and pushed their agenda through the public education system keeping many from being able to enjoy the high of quality street drugs.  

Apparently this "Just Say No" campaign was not just one for the war on drugs but was also accepted by major insurance companies such as Progressive, GEICO, Liberty Mutual, Safeco, GAINSCO, and Sentry. Just recently, guilt ridden insurance adjusters have come forward admitting that anytime they would say the word "Yes" on the phone with a claimant, they would be fined $500.00. Adversely, the more times they said the word "No" the more opportunities they would have for a professional advancement. 

Many of you have probably encountered this type of interaction after being involved in a motor vehicle collision or having an insurance claim against one of these companies when all the adjuster on the other end of the phone would say is "No".  A recent transcript was released in the article detailing this incident and illustrated how the slogan worked to make billions after taxes for these companies:  (Person Injured- PI) & ( Adjuster Saying Slogan - ASS)

PI: I was just injured by one your insureds when they slammed into the back of us while drunk and driving with a suspended license. 

ASS: No, you didn't. Not possible. No way that could happen. 

PI: Hello? I'm sorry what did you say?

ASS: No. 

PI: No, what?

ASS: No. No means no. No, no, no.

PI: We seem to have a disconnect here. I have an accident report showing what I just told you and video on my phone showing your insured stumbling out of the car with two cases of beer and trying to make a run for it. He didn't get far before he fell face first into a ditch and just started drinking again. 

ASS: Sir, we do not provide insurance to people that drink and do bad things. If we do, we say they didnt do it, we then deny the claim, delay it, and defend it in court just to prove to you we mean no. 

If you have an experienced this kind of interaction with the above companies, please give us a call as we are looking for class members to fight against this injustice. It may be the first day of April, aka April Fools Day, but we are still here to help you and believe this is real. 

 

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Colossus Saves Allstate Billions in Handling Automobile Accident Claims: So What's $10 Million?

Allstate, the evil empire, is the worst insurance company anyone could have for automobile insurance coverage. They are even worse when you are injured or harmed by one of their negligent insureds traveling on the roadways in South Carolina.  They have spent good money on formulating software that helps minimize the human interaction in claims adjusting and at the same time limit the monetary payout.

In comes New York State Insurance Superintendent James Wrynn, leading four other states into an investigation into Allstate's Colossus software. As reported by the New York State Insurance Department:

 “Allstate has agreed to implement procedures to ensure transparency and fairness for consumers who have bodily injury claims,” Wrynn said. “The new processes ensure that claims will be handled consistently in different regions of the country, and consumers will have the right to get the information they need in order to understand how Allstate evaluates their claims and make sure they are fairly treated.”

More importantly Allstate has to modify their claims handling process in the following manner:

 

  • Providing notice to claimants that the Colossus software program may be used in the adjustment of their bodily injury claims;
  • Enhancing its management oversight of Colossus to ensure that it adheres to established criteria and a uniform methodology in selecting claims to be used to “tune” or modify the software to reflect recently settled claims;
  • Strengthening its internal auditing of Colossus and bodily injury claims handling to ensure adherence to written guidelines and procedures;
  • Consolidating its bodily injury claims handling practices into a single claims handling manual; and
  • Not establishing a policy or rule requiring claims adjusters to settle bodily injury claims solely on the value recommended by Colossus and not providing incentives for claims adjusters to settle claims at or near the value recommended by Colossus.

You can see the full article entitled:

 

Allstate Agrees to $10 Million Regulatory Settlement Over Bodily Injury Claims Handling Processes

 

To read more articles about Allstate, please see: